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Case Study
Internet Solutions Visualises Service Topology with Ontology

Internet Solutions improves customer experience and increases sales productivity by using Ontology to automate the production of Visio representations of their customers' service topology.... More Info


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Case Study
Level 3 - a Telesperience customer experience case study

Industry analysts, Telesperience, examine how Level 3 delivers an outstanding and differentiated experience by use of Ontology Integrity Manager to improve data access... More Info


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Case Study
Telenor - a Telesperience enterprise customer experience case study

Industry analysts, Telesperience, describe how Telenor understand which business customers would be impacted by planned engineering work and enhances the experience of its business customers by use of Ontology's Change Management application.... More Info


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Case Study
Neotel - a Telesperience customer service case study

Industry analysts, Telesperience, examine how Neotel improved its reporting and customer relationships by use of Ontology's 360 Degree Customer / Service View application.... More Info


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Whitepaper
EMC STORAGE RESOURCE MANAGEMENT SUITE

The Storage Resource Management Suite provides comprehensive
monitoring, reporting, and analysis for heterogeneous block, file, and
virtualized storage environments. It enables you to visualize applications
to storage dependencies, analyze configurations and capacity growth, and optimize your
environment to improve return on investment.... More Info


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Whitepaper
White Paper: Why Operational Management Is Critical to Delivering Service Assurance

Discover why operational management in virtualized data centers is critical to delivering service assurance. Hear how customers from diverse industries provide service assurance to their business thanks to the management capabilities delivered in the EMC Solutions for Service Assurance... More Info


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Case Study
Telkom South Africa - a Stratecast network inventory MDM case study

Industry analysts, Stratecast, Telkom SA aligns network inventory and delivers a single, authoritative source for network data. Stratecast examines Telkom SA's use of Ontology's Data Alignment & Integrity for MDM application.... More Info


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Whitepaper
The Sky's the Limit: Ten Reasons Why Now is the Time for Cloud

There are undoubtedly significant opportunities—new revenue streams that have the potential to replace traditional service revenues—but only to those CSPS who act quickly. The successful brokers of cloud services will be those who move to capitalize on, and cultivate relevancy and loyalty within, the nascent cloud ecosystem.... More Info


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Whitepaper
3 Key Trends that will Dramatically Change the Cable Industry Over the Next 5 Years

In order for operators to be ready for such a dramatic change, their services need to reflect a much higher understanding of customer needs, wants and preferences.... More Info


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Whitepaper
Embracing a Catalog Driven Social Network

What can CSP's learn from other industries? Looking at specific movements within the CSP industry over the last five years, we can begin to draw parallels across other industries and use these trends to shape the CSPs future direction.... More Info


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Whitepaper
The Balancing Act of Mobile Workforce Management

This white paper discusses the challenges of mobile workforce management, and in particular, handling multi-service objectives. In addition, it highlights what ViryaNet G4 brings to the market as the industry's only auto-calibrating optimization technology with an embedded service priorities engine.... More Info


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Whitepaper
Business Process Management as a Blueprint for Mobile Workforce Management

This white paper introduces the basics and benefits of BPM to an organization, explains how BPM fits into the mobile workforce management industry, and outlines the service focus of ViryaNet's BPM Blueprint solution which enables faster BPM adoption.... More Info


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Whitepaper
The Commercial Market Opportunity for Cable MSOs

A whitepaper covering the current industry, opportunities, and requirements for a non-Tier 1 Cable MSO entering the business services market.... More Info


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Whitepaper
Delivering a new ROI for communications

Communications Service Providers (CSPs) are at the nexus of this big data convergence as they serve enterprises and individual consumers alike through their infrastructure, services, applications and connectivity that supports the evolution to collaborative communications. Forward-looking business models must be based on a deep understanding of the overarching trends that are driving the industry into the future.... More Info


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Case Study
ROI Business Case: The Return On Uplift Modeling

This document summarizes the business case for implementing uplift modeling for telecommunications provider's retention efforts. Uplift will allow telecommunications providers to dramatically improve the return on investment for customer retention and demand generation activities.... More Info


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Whitepaper
Rethinking Communications to Improve Retention: Transitioning from Campaigns to Ongoing Dialogues

This whitepaper explores the challenges that telecommunications face today as they work to reduce churn and grow revenues in a maturing marketplace. It looks at what works - and doesn't- when it comes to retention marketing, considers the importance of customer centricity, and outlines a strategy for dialogue focused interaction that helps retain and grow customer relationships.... More Info


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Whitepaper
Conversing with Your Customers: Turning Call Centers into Profit Centers Through the Power of Real-Time Decisioning

This whitepaper providers a quick overview of market factors that are increasing competitive pressures and driving service needs. It highlights the distinct benefits that advanced real-time decisioning has over other analytically driven customer-interaction models; and, it offers a real-world example - and real-world results- of advanced real-time decisioning in action.... More Info


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Whitepaper
The Uplift Advantage

This whitepaper highlights techniques that will enable you to focus marketing efforts only on those customers that will react positively to a message, while weeding out those you would retain anyway or those who could react negatively to a solicitation. You'll hear how leading organizations are applying best-of-breed solutions to reduce customer churn by up to 20% or more.\n... More Info


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Whitepaper
Customer Centricity in Telecommunications Industry: Transformation from Product Centric- to Customer Centric and Creating Competitive Advantage Along the Way

Within the telecommunications industry, competitors continue to slug it out for increasingly demanding customers who treat products and services as commodities and where price unfortunately becomes the only differentiator. This whitepaper provides the latest information on how providers can differentiate themselves by becoming more customer centric \n... More Info


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Whitepaper
CHR: Wireless Backhaul Whitepaper

Without question, society is going mobile. Mobile broadband to be exact.... More Info


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Whitepaper
Making the Most of Policy Management

To capitalize on their competitive strengths, CSPs need to take full advantage of the positive revenue generation capabilities of sophisticated charging systems, tightly integrated with the control aspects of policy.... More Info


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Whitepaper
End-to-End Mobile Service Quality – from Data Center to Cell Tower

Mobile operators can set themselves apart from the competition with an all-in-one solution that tackles per-subscriber quality of experience management, mobile infrastructure and transport performance assurance within a single and integrated platform that provides a holistic and unified visibility into their mobile applications, services and network.... More Info


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Case Study
Multi-Channel Customer Interactions

This Global Leader in In-Home Entertainment utilized CSG Interactive Messaging's Cross-Channel Customer Interaction Management Solutions and is saving millions of dollars in annual operating costs.... More Info


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Whitepaper
Service Performance Assurance Solution for LTE

While LTE offers mobile network operators a solution to meet exploding bandwidth demands from application-based mobile data services, transitioning from reliable dedicated-circuit powered networks to LTE’s evolved IP packet core, transport and radio access creates significant challenges in ensuring end-to-end customers’ Quality of Experience (QoE).... More Info


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Whitepaper
Global Survey Report on 4G Services: Getting Pay for Play

A Convergys research survey of leading CSPs around the world provides insights into how CSPs hope to monetize their investments in 4G networks. \n... More Info


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Whitepaper
Seizing New Opportunities with Interactive TV

Television Technologies Can Deliver New Ways to Engage Your Customers and Increase Revenue and Upsell Opportunities in Real Time.... More Info


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