Research Center

The needs of business customers have always been a primary concern for communications service providers (CSPs) because of the significant revenue potential. Enterprise business services contribute a considerable portion of revenue and, in some cases, represent as high as about a third of Tier 1 CSPs’ revenue.... More Info

Chorus, New Zealand‟s largest telecoms infrastructure company embarked on a major fibre implementation plan to make ultra-fast broadband available to more than 830 000 homes. To support its wholesale business, Chorus also needed to implement a modern fibre service fulfilment system, including order management, logical inventory, and activation.... More Info

Consumers and employees are quickly developing new habits when it comes to data usage. Not only do they consume more, they use several devices – often at the same time – to access the content or applications they want.... More Info

Fast analytics over slow data might sound like an oxymoron because when we talk about fast analytics, we relate to its applicability only for data that is fast moving and where we need faster response time for actions. For communications service providers (CSPs), the Internet of Things (IoT) sensors and Machine-to-Machine (M2M) devices bring a different challenge.... More Info

Communications Service Providers (CSPs) are inundated by the explosion of traffic from their networks. Subscribers expect personalized offerings, ubiquitous access, broad choices, and a reliable, seamless experience.... More Info

In this whitepaper you will learn: What are the potential benefits of implementing Network Function Virtualization (NFV)and software-defined networking (SDN)? How to transform the (access) network towards a distributed cloud platform capable to reshape itself dynamically to better serve customer applications?... More Info

For over a decade, South African Tier-1 Vodacom had been using UMS, a product originally developed and sold by Verizon in North America, for offline, batch mediation. Though satisfied with UMS’ functionality, Vodacom was spurred to investigate alternatives as the legacy product headed towards its processing capacity and the cost of the hardware upgrades, in the region of 100 million SA Rand, necessary to extend this were prohibitive.... More Info

The extent of change at multiple levels in the current communications market is high. For example, complex and simple tariffs continue to mix with infrastructure support needed to enable both though the requirements of each are not necessarily similar.... More Info

At present, the requirements for Business Support Systems in the communications industry are changing. Two sets of forces are driving this, particularly where the functions of billing and mediation are concerned.... More Info

Next generation communications networks are rapidly proliferating, creating an urgent need for mediation systems that address OSS-related Use Cases. At the same time, the need for CSP’s to understand their subscriber’s experience is increasing, regardless of the technology or network their services are delivered over.... More Info

As CSPs seek to turn up and deliver more services that perform at a higher level than in the past, they face yet other paramount tasks to control costs in a more challenging market, improve performance, increase availability and operational efficiency, as well as the user’s quality of experience.

Learn the secrets to harnessing the power of network intelligence, service assurance, optimization and planning, and customer experience management.... More Info

As the concept of the Internet of Things (IoT) is socialized to businesses, several tough decisions need to be made in terms of investing in its implementation. In this workbook, IDC offers recommendations to businesses looking to lower their overall total cost of ownership for M2M and IOT programs.... More Info

GSM and CDMA are similar technologies but understanding their differences is crucial for determining the right solution for your M2M program. This whitepaper compares the GSM and CDMA technology families, including technology deployment paths for each; encoding protocols and differing data rates; and the depth of physical coverage in the United States.... More Info

No matter your industry, deploying a machine-to-machine (M2M) application is a complex endeavor. To select the M2M service provider that is best for you, you must first know the facts.... More Info

AT&T is turning off their 2G GSM network on January 1, 2017. And in fact, the shutdown has already begun: last year, AT&T stopped certifying new 2G GSM applications for deployment on its network.... More Info

Companies customers planning to set up global M2M operations should plan in advance to deal with a number of issues in individual countries and regions, including cultures, languages, regulations, technologies and pricing. This whitepaper addresses these issues in sections including: cultural issues, design process, certification issues, global deployment issues, installation and support issues, and M2M service provider selection.... More Info

Internet Solutions improves customer experience and increases sales productivity by using Ontology to automate the production of Visio representations of their customers' service topology.... More Info

Industry analysts, Telesperience, examine how Level 3 delivers an outstanding and differentiated experience by use of Ontology Integrity Manager to improve data access... More Info

Industry analysts, Telesperience, describe how Telenor understand which business customers would be impacted by planned engineering work and enhances the experience of its business customers by use of Ontology's Change Management application.... More Info

Industry analysts, Telesperience, examine how Neotel improved its reporting and customer relationships by use of Ontology's 360 Degree Customer / Service View application.... More Info

The Storage Resource Management Suite provides comprehensive
monitoring, reporting, and analysis for heterogeneous block, file, and
virtualized storage environments. It enables you to visualize applications
to storage dependencies, analyze configurations and capacity growth, and optimize your
environment to improve return on investment.... More Info

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Discover why operational management in virtualized data centers is critical to delivering service assurance. Hear how customers from diverse industries provide service assurance to their business thanks to the management capabilities delivered in the EMC Solutions for Service Assurance... More Info

Industry analysts, Stratecast, Telkom SA aligns network inventory and delivers a single, authoritative source for network data. Stratecast examines Telkom SA's use of Ontology's Data Alignment & Integrity for MDM application.... More Info

There are undoubtedly significant opportunities—new revenue streams that have the potential to replace traditional service revenues—but only to those CSPS who act quickly. The successful brokers of cloud services will be those who move to capitalize on, and cultivate relevancy and loyalty within, the nascent cloud ecosystem.... More Info

In order for operators to be ready for such a dramatic change, their services need to reflect a much higher understanding of customer needs, wants and preferences.... More Info

What can CSP's learn from other industries? Looking at specific movements within the CSP industry over the last five years, we can begin to draw parallels across other industries and use these trends to shape the CSPs future direction.... More Info