Research Center

The goals of increasing sales and service delivery efficiency and effectiveness have never been more important for digital service providers, media, and high‐tech companies. The ever-shifting market demands of the digital economy require extreme business agility to attract customers, keep them happy, and run profitable businesses.... More Info

Today, Artificial Intelligence (AI) is more focused on performing a single task very smartly rather than providing a comprehensive solution covering many areas that require intelligence. Research firm Gartner predicts that by 2020, AI will be pervasive in almost every new software product and service and that it will be a top five investment priority for more than 30 percent of CIOs.... More Info

High-efficiency AI is explored in this Pipeline magazine article. Click to learn what is high-efficiency AI, and how it's being used to lower carbon footrprints and accelerate machine learning.... More Info

As brands continue to build and expand their online presences, the use of Artificial Intelligence (AI) has transitioned from something ‘nice to have’ to something essential. AI-driven solutions play a crucial role in any business’s digital transformation.... More Info

Big data analytics and Artificial Intelligence (AI) have both had their fair share of hype in recent years. Despite the rhetoric, however, both these technologies, working in sync, are now starting to emerge as fundamental building blocks shaping future networks to be more reliable and more automated—leading to a better customer experience.... More Info

The dark side of Generative AI (GenAI) including the taxonomy of risk and attacks is explored in this Pipeline magazine article from Dr. Mark Cummings.... More Info

AI and ASR for inclusing and remote, virtual and hybrid work is explored in this Pipeline magazine article. Click to learn how AI is advancing inclusion for the remote workforce.... More Info

AI in cybersecurity is explored in this Pipeline magazine article. Click to learn more about machine-learning based threat detection and digital twin technology for cybersecurity and how these technologies can address cyber risk exposure.... More Info

Cambridge Analytica, the political consulting firm that worked for the Trump campaign and harvested raw data from up to 87 million Facebook profiles, has folded. In the wake of Facebook’s congressional hearings and the role Cambridge Analytica played in the Trump’s election campaign, considerable concerns have surfaced.... More Info

Planners today are well acquainted with a positive feedback system. When coupled to a formal game scenario, one side’s advancing move becomes the baseline for the alternate players counter and then advance.... More Info

Localizing upstream HFC network noise with AI is explored in this Pipeline magazine article. Click to learn more about how AI can automate HFC network noise localization in this article from Promptlink.... More Info

Providing an AI-driven network and customer experience and a 360-degree view of the customer journey, including use cases such as gaming, is explored in this Pipeline article by Nokia.... More Info

How AI and ML are being leveraged to create personal customer experiences (CX) is explored in this Pipeline article, including how large retailers such as Target are using them today.... More Info

Artificial Intelligence is in that charming gray area between science fiction and reality. There are the very real technologies under the AI umbrella that are gaining traction, of course.... More Info

When Gartner predicts that “by 2020, the average person will have more conversations with bots than with their spouse,” it becomes impossible to deny that, like the appearance of the first iPhone a decade ago, artificial intelligence (AI) is going transform our lives – but only more so. And like the iPhone, AI has the potential to usher in an entirely new era for service providers, acting as a powerful engine that drives them towards the goal of becoming truly digital service providers.... More Info

Reducing information overload with AI is explored in this Pipeline magazine article. Click to learn more about finding the right knowledge management solution powered by artificial intelligence to reduce knowledge gaps and increase organizational agility.... More Info

ETSI ZSM standards are discussed for AI automation in 5G and 6G networks in this Pipeline Magazine article. Click to learn more about how ETSI is leveraging AI to unleash 5G and 6G.... More Info

The application of AI for CX is discussed in this Pipeline magazine article. Read to learn how to provide a seamless experience for the customer by adopting AI technology for improved service monitoring.... More Info

Managing Editor, Scott St. John discusses the Automation & Support Systems issue of Pipeline magazine including topics such as building AI applications, preventing Generative AI (GenAI) attacks, B/OSS-Cloud convergence, SASE for automated enterprise security, streamlining supply chains and more.... More Info

AI-driven operations as it relates to OSS, BSS - of B/OSS - and 5G are explored in this Pipeline article. Read this exclusive article from Netcracker to learn how AI and B/OSS are playing a critical role in 5G.... More Info

Colt explores AI and ML for RPA and automated network management with Ciena Blue Planet and Accedian in this Pipeline magazine article.... More Info

AI-Driven Network Ops are discussed in this Pipeline magazine article. Read to learn about AI/ML-driven applications for 5G-backhaul behavior predictions.... More Info

Driving business outcomes is the goal of every CEO. Using technology to automate introduces new challenges, new opportunities, and many potential benefits.... More Info

Industry 4.0 and drivers such as 5G, O-RAN, and IoT are explore in this Pipeline magazine article. Click to learn how AI and ML are being applied to gear up for Industry 4.0.... More Info

Generative AI operational risks, in the form of hallucinations and dynamic Gen AI attacks is explored in this Pipeline article by Dr. Mark Cummings.... More Info

In the past few months, there has been a lot of talk – and it has to be said, also a lot of hype – around how artificial intelligence (AI), machine learning and data analytics will transform our lives. The idea behind this is that organizations are increasingly able to gather vast amounts of data about their customers from a multitude of online and offline sources, and that analyzing this data with the help of AI algorithms will ultimately help them understand, and even predict with accuracy, what their customers want, enabling them to anticipate and address each customer’s specific needs and to fulfill each customer’s expectations, every time…... More Info

In his Letter from the Editor, Scott St. John discusses the Agility & Automation issue of Pipeline magazine, including the CrowdStrike outage and AI applications for networks, IIoT, IT, networks; API monetization; robotics, digital twins and immersive reality; 5G & 6G for smart cities, voice-based cloud platforms, and more.... More Info

The legend is that Almon Strowger invented automatic telephone switching in order to stop human operators deliberately or accidentally misdirecting phone calls. This was an early (patented 1891) example of using machinery to improve security and reliability in the telecommunications network.... More Info

Your pre-show guide to Digital Transformation World (DTW) Ignite 2024 including DTW sessions, agenda, panels, and DTW exhibitors. Click to learn more about the DTW 2024 agenda and what not to miss.... More Info

Cloud connected cars and data monetization is discussed in this Pipeline Magazine article by CerebrumX. Click to learn how to tap into the vehicle and connect-car ecosystem.... More Info