Research Center

Digital transformation is changing the world. It’s connecting us in new ways, providing new entertainment and gaming experiences, redefining the workplace environment, revolutionizing manufacturing, reinventing commerce, changing the customer experience, advancing healthcare, and allowing us to experience new, virtual realities.... More Info

Nearly every CSP worldwide is pursing some sort of digital transformation. Although the term digital transformation is widely accepted, there is no consensus on what digital transformation really is, as there is no one-size-fits-all approach to transforming the underlying infrastructure and each CSP takes a unique path.... More Info

As brands continue to build and expand their online presences, the use of Artificial Intelligence (AI) has transitioned from something ‘nice to have’ to something essential. AI-driven solutions play a crucial role in any business’s digital transformation.... More Info

In today´s competitive world, CSPs are facing a lot of challenges: digital transformation, IoT, AI, Blockchain, cryptocurrencies, automation, NFV, SDN, OpenSource such as ONAP – just to name a few. On top of these new technologies, CSPs must also deal with a new type of competition from software web giants such as Google, Amazon, and Facebook.... More Info

The line between our daily lives and digital lives has never been more blurred. Whether it’s buying a pair of shoes online, liking a Facebook post, or sharing a photo from a family party, digital systems and applications have ingrained themselves into our regular day-to-day.... More Info

Pipeline recently had an opportunity to explore the topic of digital transformation with the Head of IoT at Vodafone Americas, Ludovico Fassati. We discussed ways companies are achieving their digital transformation initiatives, distilled some advice for CIOs, and examined how IoT is changing the game.... More Info

Consider that the average consumer already owns 3.3 connected devices — both in the United States and across the United Kingdom — and this number is on the rise. In the age of Apple, Google, and Uber, user experiences are expected to be easy (and seamless).... More Info

Over the last few years, competition and technology advances have led Communications Service Providers (CSPs) to undergo major transformations. Their networks are becoming virtualized and programmable.... More Info

Digital transformation will be the mantra for IT initiatives in 2018, and the underlying technology will be agile software development. IT organizations are at a crossroads: they can either work to become more agile and innovative, or business unit managers will decide to expand their use of public cloud providers, and hence reduce the role and value of internal IT organizations.... More Info

Data is big business. As the saying goes, information is power, and this has never been truer than with traditionally hardware-focused companies shifting toward a software-based model.... More Info

Microsoft Azure is impressing analysts with double-digit growth in its commercial cloud services during the past year, working with carriers that are aggressively pursing digital transformation, such as AT&T, Verizon, Telstra, Telefonica, and Deutsche Telekom, as well as technology providers that possess a deep OSS/BSS acumen, such as WeDo Technologies, Amdocs and Apttus. Pipeline had the opportunity to talk to Microsoft's Eric Troup, CTO, worldwide media and telecommunications, and Rick Lievano, worldwide director of industry technology strategy, telecommunications industry…... More Info

Digital transformation is turning out to be a double-edged sword for businesses across the world. There is no doubt about its positive impact.... More Info

The digital transformation is creating tremendous opportunities for service providers, whether you are talking about traditional communication services or new digital services. New technologies, new devices and even new business models are reshaping the world service providers live in.... More Info

Digital Transformation. Digital Service Provider.... More Info

Digital transformation and the customer experience The term “digital transformation” has been hot for the past few years, appearing frequently in blogs and articles, but it’s not always defined the same way. Its true meaning is making business changes to take full advantage of new technologies – the web, mobility, the cloud, and more.... More Info

Digital technologies are transforming industries, with virtually no exception. Cars are becoming computers on wheels, products are turning into (digital) services; cities are connecting trash cans and monitoring water quality remotely.... More Info

Let’s start with two things you already know:

(One) The digital business model has exploded in recent years, and (Two) the spoils of that massive growth has largely eluded the communications service providers that enabled the revolution to take place.... More Info

As an industry, we’ve been talking about "digital transformation" in broad strokes for a long time — I’ve seen it applied to the process of supporting just about every new digital service that a Communication Service Provider (CSP) can sell, from building faster digital networks to adding mobile TV to a service portfolio. To me, digital transformation simply isn’t a one size fits all term.... More Info

Although towercos are relatively new to the mobile and wireless industries, they are playing an increasingly important role: they are needed to roll out 4G and 5G network upgrades. These sites are complex, and their resources must be properly managed to fulfill their purpose of broadening the reach of mobile networks.... More Info

Across all industries, demand is increasingly driven by consumers who value products that are rich in digital experience and rapidly brought to market. Large enterprises’ prevailing processes and technology were largely unequipped to meet these requirements when they took hold, so it became apparent that fundamental change was needed.... More Info

In the old good days, everyone was relatively happy with the state of the telecom industry. But now?... More Info

When was the last time you went to a mall? Or went into a bank to withdraw money or even make a deposit?... More Info

In today’s competitive landscape, customer centricity is at the forefront of successful and thriving businesses. Organizations around the world—regardless of size or industry—are embracing major shifts in business models, strategies and mindset in order to strengthen customers’ perceptions of their brand, better known as customer experience.... More Info

Main Street is dying. Think about magazines featuring quaint little towns with independent storefronts as nothing more than vacation destinations and retirement villages.... More Info

The digital age has changed the way we communicate and interact with our family, friends, peers and colleagues. Digital technologies and online services are changing our lifestyle patterns, and the speed at which we embrace digital change is a real challenge for communication service providers (CSPs).... More Info

Digital transformation has introduced a whole new caliber of connectivity to consumers’ daily routines. Amazon’s Alexa can pull up a recipe for the buffalo dip your best friend texted you about, turn on your oven for the dip preparation – and then order you an Uber so you can bring the delicious end-result to your friend’s house before half-time of tonight’s game.... More Info

Picture this: Two roads diverge in a wood. One signpost reads, “Customers.” The other reads, “Service.” Unlike the sorry traveler in that Robert Frost poem, telcos must find a way to travel both.... More Info

“Don’t spend time beating on a wall hoping to transform it into a door.”-Coco Chanel It’s tough to talk about the future and technological progress without someone wryly noting that, while technology has improved, they thought they’d have flying cars by now. Or jetpacks.... More Info

We are now standing at the threshold of a new age. Today.... More Info

On Becoming Digital… The fact is that both in telco and across other industries commercial and operational infrastructures are changing; it’s hardly a secret. Digitization (essentially meaning a re-invention of business processes) is altering the competitive landscape in significant ways.... More Info