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Article
 Understanding Cognitive Biases for Better CX

Understanding cognitive biases for better CX, and the psychology of the customer lifecycle is explored in this Pipeline article by Exponea.... More Info
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Article
 CX in 2021: A Look Back, a Look Forward

Evolving Systems discusses customer loyalty programs in 2021 coming out of the global pandemic in this Pipeline exclusive article.... More Info
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Article
 Delivering Programmable Immersive CX

Radisys explores programmable microservices for video conferencing, chatbots, webRTC, telepresence, and more in this exclusive Pipeline article.... More Info
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Article
 Securing Connected Home Devices

IoT security, work from home security, and securing connected home devices is explored in this exclusive Pipeline article by NordVPN.... More Info
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Article
 Letter from the Editor - Perspective

Hallmarks of bad customer experience, such as that of Fifth Third Bank, and perspectives on the COVID-19 pandemic are highlighted in Scott St. John's Letter from the Editor.... More Info
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