Research Center

In today’s competitive landscape, customer centricity is at the forefront of successful and thriving businesses. Organizations around the world—regardless of size or industry—are embracing major shifts in business models, strategies and mindset in order to strengthen customers’ perceptions of their brand, better known as customer experience.... More Info

This month's telecom industry news included a bumper crop of research updates and ‘world-firsts’ released in advance of Mobile World Congress 2019. Reports on the pace of 5G rollouts, the strength of consumers’ desire for the technology, and key shifts in content consumption were among the headlines this month.... More Info

Telecom fraud is constantly evolving as fraudsters are finding new ways to commit fraud using your networks and whether it is subscription fraud, Wangiri, PBX hacking or International Revenue Share Fraud (IRSF), it can be difficult - even for experienced fraud managers - to guard against the latest attack methods. Whether you use customer care trouble tickets, fraud alert systems or review traffic reports and profitability margins, complementing your existing fraud strategy with proven tools should allow you to proactively identify and block calls to high-risk, unallocated numbers, treat specific mobile number ranges with caution, maintain target and exception lists for special numbers in ultra-high risk countries and view, maniputlate and export range holder data.... More Info

It seems the hype surrounding 5G has been with us for a few years now, but 2019 figures to be the year when actual deployments begin and things “get real.” This article takes a look at four critical areas of the new network environment that will come with 5G networks and how things may develop as the year goes along. 5G will drive virtualization in 2019 Momentum is building behind 5G.... More Info

In the cloud, the ‘softwareization’ of everything has already arrived, delivering a variety of benefits via innovative applications that created entirely new business models and revenue streams. When it comes to the network outside the data center, however, many functions are still performed manually—especially in long haul backbone environments.... More Info