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Article
 Connecting The Data for a Better Customer Experience

The first ninety days of a new customer relationship are crucial because they set the tone for all future engagement. Communications service providers (CSPs) who get this onboarding phase wrong risk losing customers within weeks of acquiring them, while those that get it right create a lasting, profitable and valuable relationship.... More Info
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Article
 Telecom Industry News - June 2018

The top stories from the month are summarized below. To view all the news as it breaks, check out Pipeline's News Center or subscribe to receive our news summary each week.... More Info
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Article
 Letter from the Editor - June 2018

“Do not fear mistakes. There are none.”- Miles Davis “Without a deadline, baby, I wouldn’t do nothing.”- Duke EllingtonYou know, somewhere between these quotes from two of the greatest jazz musicians who ever lived, I think there’s a pretty solid lesson about innovation.... More Info
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Article
 Small and mighty: OSS/BSS microservices

In the quest to build CSPs that are more agile and better able to launch and scale new products and services, many a magic bullet has been touted. Time has shown that there is no one thing that can transform technologies and corporate cultures, but there are overarching strategies that can simplify processes and change the way that service providers do business.... More Info
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Article
 Putting Omnichannel at the Heart of Operations

The traditional telecom industry has to reinvent itself in the face of strong competition from Over-The-Top (OTT) service providers. Consumers are becoming more vocal in demanding faster, cheaper and more personalized services delivered directly from their providers.... More Info
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