Research Center

Mobile communications service providers have historically been network engineering organizations largely founded on their technology expertise. As they transition to a digital services landscape, it can be argued that this paradigm is changing, and that mobile CSPs will increasingly need to become sales and marketing organizations.... More Info

As we know it today, the internet has been largely about connecting people to information, people to people and people to business. Almost anything consumers might want is just a click away.... More Info

Cambridge Analytica, the political consulting firm that worked for the Trump campaign and harvested raw data from up to 87 million Facebook profiles, has folded. In the wake of Facebook’s congressional hearings and the role Cambridge Analytica played in the Trump’s election campaign, considerable concerns have surfaced.... More Info

The first ninety days of a new customer relationship are crucial because they set the tone for all future engagement. Communications service providers (CSPs) who get this onboarding phase wrong risk losing customers within weeks of acquiring them, while those that get it right create a lasting, profitable and valuable relationship.... More Info

The top stories from the month are summarized below. To view all the news as it breaks, check out Pipeline's News Center or subscribe to receive our news summary each week.... More Info