Research Center

In the old good days, everyone was relatively happy with the state of the telecom industry. But now?... More Info

In recent years, we’ve seen a combination of technologies converge to become the foundation of change across the network landscape. Cloud computing has become more dynamic in its capabilities, creating new opportunities for application and service creation and delivery.... More Info

The road to virtualization has been a long one in many ways, and the devil is certainly in the details—networking challenges, organizational processes, costs and BSS/OSS integration concerns are many aspects to be considered. One industry buzzword that holds many promises for streamlining and simplifying that journey is ONAP.... More Info

If there is one common theme that has emerged from recent conversations with top service provider experts, it is the sense of urgency that their companies must move quickly to address customer needs and adapt to competitive threats in the era of digital transformation. Last month’s edition of Pipeline did a great job of framing the primary areas of transformation that service providers need to consider: enterprise transformation, organizational and cultural transformation, and network transformation…... More Info

In the past few years, chatbots—products fueled by Artificial Intelligence (AI)—have emerged as one of the most popular technological advancements and are irrevocably transforming the business landscape today, especially within the contact center industry. And it’s easy to see why.... More Info