Research Center

“Don’t spend time beating on a wall hoping to transform it into a door.”-Coco Chanel It’s tough to talk about the future and technological progress without someone wryly noting that, while technology has improved, they thought they’d have flying cars by now. Or jetpacks.... More Info

Let’s face it: humans are great, but we have our limitations. There is only so much we can do.... More Info

Today’s enterprises are facing unprecedented challenges to meet the needs of millennials. Known as the “experience generation,” millennials are driving the creation of an entirely new economic structure with different expectations than those of the generations before them.... More Info

Leading a large department in today’s fast-paced environment is challenging. Being innovative is even more so.... More Info

Let’s begin the way most every discussion of the customer experience begins: with a personal anecdote. I’ve been a customer of a large US cableco (who shall remain nameless for the sake of neutrality and the fact that they, more than likely, will be reading this article) for the better part of a decade—ever since I moved into the geographical area the company serves, and through several interstate and intra-city moves.... More Info