Research Center

In the past few months, there has been a lot of talk – and it has to be said, also a lot of hype – around how artificial intelligence (AI), machine learning and data analytics will transform our lives. The idea behind this is that organizations are increasingly able to gather vast amounts of data about their customers from a multitude of online and offline sources, and that analyzing this data with the help of AI algorithms will ultimately help them understand, and even predict with accuracy, what their customers want, enabling them to anticipate and address each customer’s specific needs and to fulfill each customer’s expectations, every time…... More Info

“Well done is better than well said.”-Benjamin Franklin I hate the way I behave on calls to customer service centers. I’m embarrassed by just about every aspect of the process.... More Info

This month's news was dominated by the announcements, releases, and advancements of global partnerships that continue to evolve 5G, IoT, and network technologies. Highlights also include plans for the first 4G network on the moon to support of a 2019 mission and a Microsoft renewable energy deal in Karnataka, India.... More Info

Mobile World Congress is upon us once again. If you are one of 2,300 lucky companies headed to Barcelona between February 26th and March 1st, you are most likely in the final throws of preparation.... More Info

5G is coming. Verizon and Korea Telecom quietly ran live tests of their respective 5G technologies behind the scenes at Super Bowl LII earlier this month.... More Info