Research Center

Digital transformation will be the mantra for IT initiatives in 2018, and the underlying technology will be agile software development. IT organizations are at a crossroads: they can either work to become more agile and innovative, or business unit managers will decide to expand their use of public cloud providers, and hence reduce the role and value of internal IT organizations.... More Info

Love it or loathe it, chatbots are coming to the contact center. So, what’s a chatbot?... More Info

We live in a highly connected world, and most of us go through our days enjoying the benefits of connectivity without giving much thought to the infrastructure that enables us to communicate instantly, travel safely, shop effortlessly, manage our money, educate and entertain ourselves, secure our homes and our country—or to put it simply, live our lives with all the conveniences of the digital era. The foundation of our digitally driven culture is internet infrastructure—that is, all the hardware, software and network connections that make the internet work…... More Info

As 2017 draws to a close, it looks like there are clear signs that the network is becoming smarter and more self-sustaining. Year in and year out we’ve written about the growth of technologies such as SDN and self-healing networks, all increasingly pointing the way toward a network that can handle the details of resource allocation and other minutiae based on the goals and needs of CSPs and the subscribers they serve.... More Info

“I don't know where I'm going, But I'm on my way.” -Popular WWI-era song composed by George Fairman, 1917One year ends and the next begins, and boy what a ride around the sun this has been. It hasn’t always been pretty, but there has been continued change in the way we communicate, build networks, and distribute content.... More Info