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Exceeding Customer Expectations Shaped by Digital Disruption

Digital transformation has introduced a whole new caliber of connectivity to consumers’ daily routines. Amazon’s Alexa can pull up a recipe for the buffalo dip your best friend texted you about, turn on your oven for the dip preparation – and then order you an Uber so you can bring the delicious end-result to your friend’s house before half-time of tonight’s game.... More Info


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Article
Letter from the Editor

“I take pleasure in my transformations. I look quiet and consistent, but few know how many women there are in me.”
― Anaïs Nin

Fact: in the bustling world of technology, media, and communications, CSPs aren’t the sexy companies.... More Info


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Article
Telecom Industry News - April 2017

The last month of the first quarter saw big changes underway across the telecom industry. Global connectivity continued to make great strides and the drive to establish new standards kept pace to ensure seamless integration of new systems, devices, and networks.... More Info


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Article
So many seams: Smoothing out CEM

Confession time: I have never been happy with my cell phone provider.

Never.

In the couple of decades that I’ve had a mobile phone, I’ve had service through at least five different providers, sometimes churning away from one CSP and eventually looping back years later, hopeful that any issues from before had been resolved. “This time will be different,” I say.... More Info


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Article
Realizing the benefits of Network as a Service (NaaS)

Network functions virtualization (NFV) and software-defined networking (SDN) characterize the telecommunications industry’s path to the future, enabling CSPs to offer a bevy of new value-added services at a time when prices for standard connectivity are beginning to bottom out. Among these offerings are commercial-grade network-as-a-service (NaaS) products that can deliver fast, on-demand service activation, all in the pursuit of delivering the best possible customer experience.... More Info


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