Research Center

Over the last few years, competition and technology advances have led Communications Service Providers (CSPs) to undergo major transformations. Their networks are becoming virtualized and programmable.... More Info

Empowering the Liquid Workforce Is it the end of the “job” as we know it? Socioeconomic, technology and employment trends are changing the ways of working as a new generation of workers are introduced, and CIOs need to embrace the change.... More Info

The advent of the embedded SIM, or e-SIM, is seen by many telecoms operators as a threat to their business models. An embedded SIM that can be remotely provisioned would appear to make it easier for customers – and, in particular, the billions of devices expected on the blossoming Internet of Things – to move between networks simply and seamlessly.... More Info

We are currently in the second age of mobile communications. Following the rapid popularisation of the mobile phone in the 1990s, data usage has overtaken voice usage.... More Info

The bill has always been the debt collector of the telecoms industry, unwelcome on your doorstep or inbox with a demand for cold, hard cash. Mobile operators, though, are missing a trick by ignoring the bill as a means of communicating with their customers and as means to generate additional revenues and cut call centre costs..It’s a sad truth that consumers don’t like phone bills, their only regular communication with their operator, but they dislike even more the lack of clarity in the bill itself…... More Info