Research Center

If an organization is able to perform its everyday routine tasks predictably well, then it has more bandwidth to predict, plan and adjust to changing large-scale factors. Too many ICE organizations use up their human intellectual resources and run out of stamina just handling everyday problems such as on-boarding new customers, customer queries and complaints, network outages, inter-carrier disputes and human resources meltdowns - this despite having tens of thousands of employees.... More Info

Application performance is critical to business performance, and data center managers are tasked with optimizing application performance to the fullest. However, application servers are typically provisioned with virtualized compute, storage and network resources, and the ever-increasing challenge to data center IT operations teams is the ability to grasp virtual infrastructure’s impact on application performance.... More Info

The traditional means of innovating the mobile network has been through the thoughtful and consensus-based efforts of technologists working in a standards setting environment. However, the maturation of the Internet as an application platform and the related rise of Internet-enabled device and service providers, especially on the Web, have helped renew a focus on innovation and differentiation.... More Info

The digital revolution is changing how we do business, requiring a new class of mobile data services that meet today’s business needs. Introduction In just a few years there will be over 20 billion networked devices around the world.... More Info

The summer is all but behind us, but there are no telecommunications doldrums in sight. The big news in July began with Ericsson’s CEO Hans Vestberg suddenly stepping down, temporarily replaced by company CFO Jan Frykhammar.... More Info