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Article
 Letter from the Editor - April 2016

β€œYes, I'm sad to see celluloid go, there's no doubt. But, you know, nitrate went, by the way, in 1971.... More Info
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 Telecom News - April 2016

Although spring officially started at the end of March, the telecommunications industry was showing signs of growth all month long across all geographic regions, business areas, and technological sectors. It’s not the medium, it’s the message As mobile technology and channels have matured, content delivery continues to be where a lot of the dynamic activity is.... More Info
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 The Current State of the CEM Market

Ah, the customer. The end-user.... More Info
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 CEM - Now with Humans!

No smart software would make the angry customer less angry. No customer relationship management platform could understand the problem.... More Info
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Article
 Creating a Customer-first Culture at Telus

What is a customer-first culture and how do you recognize one? You know a customer-first culture when you encounter one as an employee or as a customer.... More Info
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