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Article
 Moving to a Digital Architecture

In their benchmark “Observatory” report on the state of MVNOs in early 2014, analysts …... More Info
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Article
 Letter from the Editor - April 2016

“Yes, I'm sad to see celluloid go, there's no doubt. But, you know, nitrate went, by the way, in 1971.... More Info
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 Telecom News - April 2016

Although spring officially started at the end of March, the telecommunications industry was showing signs of growth all month long across all geographic regions, business areas, and technological sectors. It’s not the medium, it’s the message As mobile technology and channels have matured, content delivery continues to be where a lot of the dynamic activity is.... More Info
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Article
 The Current State of the CEM Market

Ah, the customer. The end-user.... More Info
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Article
 CEM - Now with Humans!

No smart software would make the angry customer less angry. No customer relationship management platform could understand the problem.... More Info
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