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 The Current State of the CEM Market

Ah, the customer. The end-user.... More Info
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 CEM - Now with Humans!

No smart software would make the angry customer less angry. No customer relationship management platform could understand the problem.... More Info
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 Creating a Customer-first Culture at Telus

What is a customer-first culture and how do you recognize one? You know a customer-first culture when you encounter one as an employee or as a customer.... More Info
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 IoT: Yakuza Customer Experience

Customer experience management software will continue to evolve more sophisticated features and be applied to ever more extensive aspects of the lives of post millennials. Hacking and counter security will become standard corporate ways of conducting business.... More Info
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 The New MVNOs

The MVNO business appeared in earnest around the turn of the millennium and is therefore somewhere in its mid-teens now. These teenage years are going to be full of upheaval.... More Info
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