Research Center

We are living in an age where we are faced with so many options and services, that customer experience plays an extremely important part of why we choose a service. When talking about the telecommunications market, the service assurance requirements demand much more flexibility and real-time responsiveness and automation to ensure the best possible customer experience.... More Info

“We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.” – Jeff BezosCEO of Amazon What I find remarkable about the quote above isn’t that Jeff Bezos said it; the guy clearly understands the power of creating a high-quality, seamless, and low-friction customer experience.... More Info

Mobile World Congress The big news this month, of course, was the Mobile World Congress held in Barcelona, Spain February 22-25. The international conference and exhibit drew close to 100,000 attendees, eclipsing the prior record of 94,000 visitors reached last year.... More Info

The digital edition of the February 2016 Mobile Everything issue.... More Info

The Internet of Things (IoT) is projected to hit $8.9 trillion (yes, trillion!) in annual sales by 2020. New pricing schemes that leverage IoT’s data centricity mean big shifts for sellers who must respond to unprecedented demand for usage and pay-as-you go models.... More Info