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Three paths to success: navigating the digital era

In our busy daily lives, we’ve all grown accustomed to outsourcing tasks to keep things humming. We enlist the services of housekeepers, child care providers, food delivery services and everything in between.... More Info
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 The Future of Unified Communications

In the communications industry, “Unified Communications” (UC) has become a ubiquitous term. But what does that mean exactly?... More Info
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 Competing with Free: Learning from Silicon Valley

Buy one get one free. Subscribe today and get six months free.... More Info
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 Mobile Customer Service Performance

Today’s growth in digital devices and the normality of social media and word of mouth recommendation has meant that it has never been more important for companies to adopt a more sophisticated approach to customer service. This is especially true for the mobile industry, where markets are saturated.... More Info
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 Choose your own Adventure: Future CSP Business Models

These are truly exciting times for communications service providers (CSPs). Their world is dramatically changing, pushing them to new levels and challenging their time-tested ways.... More Info
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