Research Center

Today’s growth in digital devices and the normality of social media and word of mouth recommendation has meant that it has never been more important for companies to adopt a more sophisticated approach to customer service. This is especially true for the mobile industry, where markets are saturated.... More Info

These are truly exciting times for communications service providers (CSPs). Their world is dramatically changing, pushing them to new levels and challenging their time-tested ways.... More Info

Today’s tech-savvy workforce has high expectations for mobile communications to conduct everyday business, and understandably so. With ubiquitous smartphones and tablets boasting “do-it-all” capabilities anywhere, anytime, mobile employees take it for granted that they should be able to do their jobs on-the-go with the same level of reliability and quality as their in-office counterparts.... More Info

When Wi-Fi first entered the marketplace, it was impossible to imagine that it would become what it is today. Communications service providers (CSPs), retail outlets, internet companies like Google, pureplay Wi-Fi providers like Boingo, and over the top (OTT) application providers like Skype are all in on the action now, as Wi-Fi moves from best effort to sometimes the best option.... More Info

The ability to peer into the future has always captured the imagination of humanity. Religious texts recount the stories of prophets and prophecy.... More Info