Research Center

I was recently on a commuter train visiting the Chicago suburbs--something I hadn’t done in quite a while--when I realized the experience of train travel had changed since my last Metra trip. Gone were all the newspapers that once hid the faces of the many businessmen and women shuttling back and forth from their jobs to their bedroom communities.... More Info

Customer experience management (CEM) emerged as the top driver of service provider IT investments in 2014, according to Ovum’s ICT Enterprise Insights report. Senior IT professionals are reporting a long-term shift in spending towards customer-focused processes and systems with the specific goal of improving customer satisfaction.... More Info

“Video games are bad for you? That's what they said about rock-n-roll.” -Shigeru MiyamotoI love this quote, and not just because it came from the video game producer who helped to bring the world the "Mario" franchise, "Donkey Kong," and The "Legend of Zelda." (Speaking of which, if you’re reading this, Mr.... More Info

Mobile World Congress 2015 surpassed its own attendance record last month, drawing more than 93,000 visitors to Barcelona. Better weather and consistently bigger crowds, even late in the week, helped boost the buzz which was palpable at times.... More Info

In this whole wide world, is there anything more luxurious than choice? I think of bustling farmers’ markets lined with beautiful produce of every shape and size, or of a glistening warehouse store with aisles and rows of neatly stacked bounty, widely arrayed and packaged in bulk.... More Info