Research Center

The number of avenues a digital consumer has to catch the latest episode of "The Blacklist" or see why everyone is talking about the film "Whiplash" is staggering. As a digital service provider (DSP), you are likely among the sources that a consumer considers for this content – but not the only consideration.... More Info

There is perhaps no technology with more buzz in telecommunications today than Network Functions Virtualization (NFV), a concept that will eventually reshape our communications networks like cloud technology has reshaped information technology. NFV was everywhere at Mobile World Congress 2015, and numerous proofs-of-concept (POCs) were on display, showcasing everything from virtualized session border controllers (SBCs) and policy controllers to a real-time virtualized OSS/BSS from Procera.... More Info

I was recently on a commuter train visiting the Chicago suburbs--something I hadn’t done in quite a while--when I realized the experience of train travel had changed since my last Metra trip. Gone were all the newspapers that once hid the faces of the many businessmen and women shuttling back and forth from their jobs to their bedroom communities.... More Info

Customer experience management (CEM) emerged as the top driver of service provider IT investments in 2014, according to Ovum’s ICT Enterprise Insights report. Senior IT professionals are reporting a long-term shift in spending towards customer-focused processes and systems with the specific goal of improving customer satisfaction.... More Info

“Video games are bad for you? That's what they said about rock-n-roll.” -Shigeru MiyamotoI love this quote, and not just because it came from the video game producer who helped to bring the world the "Mario" franchise, "Donkey Kong," and The "Legend of Zelda." (Speaking of which, if you’re reading this, Mr.... More Info