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Article
 xPlay: Connecting the Digital Lifestyle

Your phone ain’t what it used to be, and neither is your phone company. Today, the mobile device is just one of many connected devices owned by a typical user, and is a primary portal into the digital lifestyle.... More Info
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Article
 Customer Self-Care in the Connected World

A huge shift in customer service is underway. The number of connected mobile devices has now surpassed the world’s population.... More Info
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Article
 Letter from the Editor - March 2015

β€œWe see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”-Amazon CEO, Jeff Bezos As a father, I try my best to make sure that I am not raising a spoiled, entitled child.... More Info
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Article
 Industry News: March 2015

The Chicago Auto Show brought a bevy of new connected technology to the marketplace, along with a slew of high-end hybrids like the Porsche 918 Spyder (pictured below), which gets 67 miles per gallon and accelerates from 0-60 in 2.2 seconds (the fastest Car and Driver has ever tested). BMW also had a hybrid super car on display, the BMW i8.... More Info
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Whitepaper
Fast Analytics Over Slow Data

Fast analytics over slow data might sound like an oxymoron because when we talk about fast analytics, we relate to its applicability only for data that is fast moving and where we need faster response time for actions. For communications service providers (CSPs), the Internet of Things (IoT) sensors and Machine-to-Machine (M2M) devices bring a different challenge.... More Info
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