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Article
 Get Smart with Next-Gen Data Analysis

There is a problem with big data, and it's not that it's big. In ninth grade, John Myers discovered that he was wearing the same underwear on the six occasions when he scored a perfect 100 on his math exams.... More Info
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Article
 Big Data and Machine Learning

Big data is used to describe data which is so much larger and complex, that it is difficult to process using on hand database management tools or traditional processing applications. It refers to large, diverse, complex, longitudinal, and distributed data sets generated from instruments, sensors, Internet transactions, email, video, click streams, and all other digital sources available today and in the future.... More Info
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Article
 Big Data Takes the C-suite

The C-suite wants answers. In the C-suite it’s all about performance, problem solving, and progress.... More Info
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Article
 Expert Tips: Using Big Data to Improve Customer Experience in the Contact Center

In today’s Big Data Age, companies are grappling with more data than they know what to do with. The challenge facing businesses is figuring out how to properly turn big data into a profitable resource, especially since much of our customer data is siloed from other business metrics.... More Info
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Article
 The Unstructured Data Structure

n a 2013 report, FICO cautions β€œ80% of big data is unstructured.” If that’s the case, then why are we spending so much time and energy on structured data? The answer, it seems, is that the data currently most valuable to service providers is structured.... More Info
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