Research Center

The extent of change at multiple levels in the current communications market is high. For example, complex and simple tariffs continue to mix with infrastructure support needed to enable both though the requirements of each are not necessarily similar.... More Info

At present, the requirements for Business Support Systems in the communications industry are changing. Two sets of forces are driving this, particularly where the functions of billing and mediation are concerned.... More Info

Next generation communications networks are rapidly proliferating, creating an urgent need for mediation systems that address OSS-related Use Cases. At the same time, the need for CSP’s to understand their subscriber’s experience is increasing, regardless of the technology or network their services are delivered over.... More Info

Historically, customer relationship management (CRM) software has been one of those obscure products used by sales and maybe marketing to manage customer information and, if you were really sophisticated, to conduct promotional campaigns. Back then, CRM was just another software product, primarily used by lowly sales and marketing folks who hunched over their keyboards as they sat in their cubicles spending endless hours scanning in business cards and formatting comma delimited files for import.... More Info

We are told that the cornerstone of commercial success for telcos in these days of next generation services, advanced mobile networks, and interacting devices is agility.... More Info