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Article
 Personalized Ethernet

How customized, all-optical metro Ethernet solutions can improve business productivity, eliminate network downtime and save money in the process.Joe Winn, the technology manager for Sequoyah Electric, a commercial electrical contracting company based in Redmond, Wash., knew he needed a dedicated fiber solution to provide the higher capacity and more reliable bandwidth that would keep his facilities around the Seattle region connected and properly backed up. But he also assumed that upgrading to an all-optical option would be cost-prohibitive…... More Info
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Article
 Buy Now: CEM Solution Guide

Two months ago, I received a greeting card in the mail from my service provider. Inside the card there wasn’t an upsell offer, as I expected, but a pre-paid Visa card loaded with $10.... More Info
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Article
Accanto Systems and the Customer-Driven Strategy

Accanto Systems wants operators to re-imagine the way they relate to their customers. Let's face it: Not all customers are equally important to your business.... More Info
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Article
 Lessons in Branding for Mobile Service Providers

People don't build a relationship with a product or service; they build relationships with brands. Mobile service providers have had a miserable track record with building meaningful brand relationships with their customers.... More Info
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Article
 Customer Experience Migrates to Mediation

The borderline between OSS and BSS is blurring as control of networks and activities becomes a new front in the battle against churn. Operators are being driven to introduce new processes and management tools in order to deliver network services like mobile broadband in an effective and profitable way.... More Info
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