Research Center

Building customer loyalty requires a several-pronged approach and happens from the network level up to customer service. Here are the building blocks of customer loyalty and how operators and service providers can leverage each to reduce churn and build a lasting customer relationship.... More Info

Dig past the marketing rhetoric and it’s clear that the technological gap between competing CSPs is narrowing. “As price and performance across providers converge, the account service and support, in many instances, becomes the differentiator,” said Frank Perazzini, Director of telecommunications at J.D.... More Info

The complete digital edition of the MWC Edition including all articles and reprints.... More Info

As CSPs seek to turn up and deliver more services that perform at a higher level than in the past, they face yet other paramount tasks to control costs in a more challenging market, improve performance, increase availability and operational efficiency, as well as the user’s quality of experience.

Learn the secrets to harnessing the power of network intelligence, service assurance, optimization and planning, and customer experience management.... More Info

As the concept of the Internet of Things (IoT) is socialized to businesses, several tough decisions need to be made in terms of investing in its implementation. In this workbook, IDC offers recommendations to businesses looking to lower their overall total cost of ownership for M2M and IOT programs.... More Info