Research Center

Succeeding in Asia isn’t a given. Many US telecom giants have boldly stepped into the region, only to fail to gain the traction they were looking for.... More Info

Change is a constant in the communications business, so it’s helpful to track the trends that are influencing the evolution of the industry. CSG International is privileged to support the operations and business strategies of more than 500 telecom service providers and carriers around the world, and although each client’s business and operating environments are unique, we’ve seen a few common themes emerge over time.... More Info

Few trends were hotter in 2013 than Big Data, and for good reason: over the past two years no other industry has invested more in Big Data than telecommunications. In one day, a typical tier 1 communications service provider generates and sorts through billions of CDRs (call detail records), 40 terabytes of unstructured data from Twitter and Facebook and 60 terabytes of location-based data.... More Info

At the end of each year the telecom industry likes to look back and review its accomplishments and look forward to the new and innovative solutions to come. At a more strategic level, we plan for the next phases of product development and go-to-market campaigns.... More Info

Customer experience management, or CEM, has become one of those industry terms, not unlike Big Data (and “convergence” some years ago) that has come to mean different things, depending on whom you ask. But we can agree that CEM, broadly speaking, refers to the various aspects of ensuring that the customer experience—the critical link between a service provider and its customers—be a positive, productive and satisfying experience.... More Info