Research Center

Few trends were hotter in 2013 than Big Data, and for good reason: over the past two years no other industry has invested more in Big Data than telecommunications. In one day, a typical tier 1 communications service provider generates and sorts through billions of CDRs (call detail records), 40 terabytes of unstructured data from Twitter and Facebook and 60 terabytes of location-based data.... More Info

At the end of each year the telecom industry likes to look back and review its accomplishments and look forward to the new and innovative solutions to come. At a more strategic level, we plan for the next phases of product development and go-to-market campaigns.... More Info

Customer experience management, or CEM, has become one of those industry terms, not unlike Big Data (and “convergence” some years ago) that has come to mean different things, depending on whom you ask. But we can agree that CEM, broadly speaking, refers to the various aspects of ensuring that the customer experience—the critical link between a service provider and its customers—be a positive, productive and satisfying experience.... More Info

Two thousand thirteen was arguably one of the most politically charged years in recent memory for the telecommunications industry. Accusations were hurled across oceans between the largest nations in the world, hearings were gaveled into order and the digital equivalent of news ink was spilled by the bathtubful detailing the ferocious intersection of telecom and government.... More Info

Mobile network operators (MNOs) across the globe are planning more than 300 LTE network rollouts by the end of next year. As a direct consequence of these new LTE networks, which are capable of delivering mobile broadband and communication services at greater capacity, lower latency and the lowest cost per transported bit than current mobile networks, mobile data traffic is predicted to grow to 11.2 exabytes per month by 2017, a 13-fold increase from 2012.... More Info