Research Center

Customer experience management, or CEM, has become one of those industry terms, not unlike Big Data (and “convergence” some years ago) that has come to mean different things, depending on whom you ask. But we can agree that CEM, broadly speaking, refers to the various aspects of ensuring that the customer experience—the critical link between a service provider and its customers—be a positive, productive and satisfying experience.... More Info

Two thousand thirteen was arguably one of the most politically charged years in recent memory for the telecommunications industry. Accusations were hurled across oceans between the largest nations in the world, hearings were gaveled into order and the digital equivalent of news ink was spilled by the bathtubful detailing the ferocious intersection of telecom and government.... More Info

Mobile network operators (MNOs) across the globe are planning more than 300 LTE network rollouts by the end of next year. As a direct consequence of these new LTE networks, which are capable of delivering mobile broadband and communication services at greater capacity, lower latency and the lowest cost per transported bit than current mobile networks, mobile data traffic is predicted to grow to 11.2 exabytes per month by 2017, a 13-fold increase from 2012.... More Info

The biggest news story of the past month came not from a factory, boardroom or government, but from Mother Nature. Early in November, Typhoon Haiyan hit Southeast Asia with extremely high winds—nearly 200 miles per hour—becoming the strongest storm ever recorded at landfall.... More Info

If there’s one benefit to writing about fashion rather than technology (besides, that is, the glamorous parties, the beautiful people, the exotic locations, and generally being cooler in nearly every conceivable way), it’s that trends are easily identifiable and manifest themselves in a way that’s tangible and seemingly instantaneous.... More Info