Research Center

Mediation is a source of an immense amount of useful data that is no longer exclusive to billing. Numerous critical operational processes and systems rely on crucial event data captured from the network, but external data representations (XDRs) alone cannot paint a complete picture of customer experience, nor can they protect revenue and reduce risk.... More Info

When Edward Snowden, a former contractor for the National Security Agency (NSA), alleged in early June that AT&T, Sprint, Google, Skype, Facebook, and many other companies had violated the public trust by participating in a secretive effort aimed at capturing and recording all communications data, he ignited the hottest story (so far) of 2013. Since then the saga has unfolded like a Hollywood blockbuster, complete with an offer of asylum for Snowden from Russia, further information leaks, geopolitical posturing, intense media scrutiny, and a growing fear of government espionage.... More Info

Man can’t live on bread alone, or so goes the old adage. But what about CSPs—could they exist on Big Data alone?... More Info

Reading the tea leaves of Big Data analytics reduces churn and provides insight into customers who can be leveraged to improve the overall customer experience, from network performance to customer service. And that’s important, but for communications service providers (CSPs) on the hunt for new sources of revenue, Big Data has a much larger role to play.... More Info

Advancements in chip technology have brought about the dawn of the age of the microserver. This next generation of server technology is poised to more effectively tackle the issues of cost performance, reliability, space, and power consumption.... More Info