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Article
 Communications IT News

Which communications service provider (CSP) has the best network quality in the United States? According to the latest report from J.D.... More Info
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Article
 Letter from the Editor: September 2013

When “Master Zhuang” wrote those words some 23 centuries ago, he was emphasizing the virtue of the human race’s natural, innate potential and undergirding a holistic philosophy of life. Seeking too much knowledge at the expense of exploring our inner strengths, he taught, robs us of a simple, natural, fulfilling life.... More Info
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Case Study
 Level 3 - a Telesperience customer experience case study

Industry analysts, Telesperience, examine how Level 3 delivers an outstanding and differentiated experience by use of Ontology Integrity Manager to improve data access... More Info
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Case Study
 Telenor - a Telesperience enterprise customer experience case study

Industry analysts, Telesperience, describe how Telenor understand which business customers would be impacted by planned engineering work and enhances the experience of its business customers by use of Ontology's Change Management application.... More Info
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Case Study
 Neotel - a Telesperience customer service case study

Industry analysts, Telesperience, examine how Neotel improved its reporting and customer relationships by use of Ontology's 360 Degree Customer / Service View application.... More Info
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