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Spirit Communications Customer Story

Learn how Spirit Communications, a carrier-class telecommunications services provider, made the switch to EMC Watch4net and reduced OPEX by 60%... More Info
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Solution Overview: EMC Solution for Service Assurance

Transform Healthcare IT with application first approach to IT management. Read how customers have worked with EMC to ensure that their management solutions enable them to deliver service assurance to their business... More Info
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White Paper: Why Operational Management Is Critical to Delivering Service Assurance

Discover why operational management in virtualized data centers is critical to delivering service assurance. Hear how customers from diverse industries provide service assurance to their business thanks to the management capabilities delivered in the EMC Solutions for Service Assurance... More Info
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Managing the Known and Unknown in Mobile Workforce Management

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Article
 Touch Points: CEM, Big Data & the Elusive Holistic Customer View

Implementing Big Data for communications service providers (CSPs) can be like taking a drink of water from a fire hose. A tiny sip is all you really need, but the trick lies in taking that sip without drowning — or taking your head off — in the process.... More Info
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