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White Paper: Why Operational Management Is Critical to Delivering Service Assurance

Discover why operational management in virtualized data centers is critical to delivering service assurance. Hear how customers from diverse industries provide service assurance to their business thanks to the management capabilities delivered in the EMC Solutions for Service Assurance... More Info
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Managing the Known and Unknown in Mobile Workforce Management

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Article
 Touch Points: CEM, Big Data & the Elusive Holistic Customer View

Implementing Big Data for communications service providers (CSPs) can be like taking a drink of water from a fire hose. A tiny sip is all you really need, but the trick lies in taking that sip without drowning β€” or taking your head off β€” in the process.... More Info
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Article
 The New Normal: QoE

Technology and service providers alike have been talking about customer experience management (CEM) for quite some time, and today just about anyone who does anything related to communications technology seems to have jumped on the bandwagon. However, very few technology solutions actually interact with customers or directly impact their experience.... More Info
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Article
 CEM Means Business: Six Ways to Increase Enterprise Loyalty

Pop quiz: What is the most commonly used acronym in telecommunications these days? Although I secretly wish it were POTS, short for β€œplain old telephone service,” the answer is CEM, or customer experience management.... More Info
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