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Article
 Building Customer Loyalty with Prepaid Services

In this article, Pipeline examines the evolution of prepaid wireless service and how loyalty programs have helped drive decreases in churn and extended the average length of customer relationship for prepaid carriers.... More Info
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Article
 Telcos Can Create Opportunities By Igniting the Big Four War

Today, the Big Four giants of the Internet - Apple, Amazon, Google, and Facebook - seem to own the consumer segment of the digital economy. This articles explore enabling CSP competition with OTT partnerships and igniting the Big Four War.... More Info
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Article
 Getting Personal with Big Data

In this article, Pipeline unveils how subscriber, network, device, and social data and information can be effectively leveraged to improve personalization, and subsequently be reflected back to the end-user in innovative ways to improve the customer experience and CEM.... More Info
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Article
 Tracking the All-IP Customer Experience

In this article, Editor-in-Chief Tim Young explores the change in customer experience visibility as a result of the emerging All-IP network transformation, from LTE to terrestrial networks. Solutions like Palladion from Acme Packet help track CEM for all-IP in the context of VoIP and video.... More Info
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Article
 Shop 'Til You Drop: Strides in Selling Us More Stuff

This article looks at innovations in communications technology driven by shopping and eCommerce.... More Info
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