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 Social Media Takes the Driver's Seat

Pipeline is the world's leading magazine for OSS and BSS news and information.... More Info
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 Self-Service OSS/BSS for CSPs

Pipeline is the world's leading magazine for OSS and BSS news and information. In this article we examine the power of pushing traditional OSS/BSS services to the customer to give them ultimate control of their experience.... More Info
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 Telecommunications and Customer Care: A Contradiction in Terms?

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 Cracking the Code of CEM

Pipeline is the world's leading magazine for OSS and BSS news and information. In this article we take a close look at how CSPs like AT&T, Verizon, BT, Orange, and T-Mobile are investing in CEM and what strategies are working.... More Info
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 Clearing the Confusion Around LTE

Pipeline is the world's leading magazine for OSS and BSS news and information. In this article we examine the particular customer service challenges of LTE device and network deployment.... More Info
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