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Article
 Cracking the Code of CEM

Pipeline is the world's leading magazine for OSS and BSS news and information. In this article we take a close look at how CSPs like AT&T, Verizon, BT, Orange, and T-Mobile are investing in CEM and what strategies are working.... More Info
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Article
 Clearing the Confusion Around LTE

Pipeline is the world's leading magazine for OSS and BSS news and information. In this article we examine the particular customer service challenges of LTE device and network deployment.... More Info
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Article
 Improving Customer Experience With Operational Intelligence

Pipeline is the world's leading magazine for OSS and BSS news and information. In this article, we look at the advantages of operational intelligence systems from companies like Vitria, how they compare to traditional service assurance, and how they can be leveraged to improve customer experience.... More Info
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Article
 Action Items: Customer Analytics

Pipeline is the world's leading magazine for OSS and BSS news and information. In this article, Pipeline's Editor-in-Chief Tim Young explores how customer experience analytics are serving as an extension of fault management and SQM strategies and providing a more complete picture of the overall customer experience.... More Info
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Article
 Bill Shock-A-Con: OSS/BSS Solutions Feel For You

Pipeline is the world's leading magazine for OSS and BSS news and information. In this article we examine the solutions and ramifications for customer bill shock.... More Info
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