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Article
 Back to Basics: Unlocking the Value from Customer Interactions

Pipeline is the world's leading magazine for OSS and BSS news and information. In this article, CSG International exposes five ways to unlock value from customer interactions, including preference analysis, channel diversification, and tracking.... More Info
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Article
 Managing the Complete Customer Lifecycle

Pipeline is the world's leading magazine for OSS and BSS news and information. In this article, Progress Software identifies some key tools like BPM and CEP that improve CEM and maximize the total customer lifecycle.... More Info
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Article
 Newswatch - April 2012

Pipeline is the world's leading magazine for OSS and BSS news and information. Newswatch looks back at significant events in March, including free wireless models from NetZero and FreedomPop, the disruptive potential of Clearwire's wholesale WiMAX, the future of 5G, and a video service landscape in flux.... More Info
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Article
 Letter from the Editor

Pipeline is the world's leading magazine for OSS and BSS news and information. In this monthly letter from Pipeline's Editor-in-Chief, Tim Young, he discusses the importance and primacy of the customer experience, and how CSPs are taking that commitment to customers seriously.... More Info
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Brochure
 Data Services

With the unpredictable peaks and troughs of data services, contacting out to an experienced third-party like Enghouse makes good economic sense, saving organizational costs and overhead of maintaining full-time staff. Enghouse currently offers services for the Pipeline and Telecommunications industries to cleanse, validate and migrate data.... More Info
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