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 Improving Customer Experience With Operational Intelligence

Pipeline is the world's leading magazine for OSS and BSS news and information. In this article, we look at the advantages of operational intelligence systems from companies like Vitria, how they compare to traditional service assurance, and how they can be leveraged to improve customer experience.... More Info
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 Action Items: Customer Analytics

Pipeline is the world's leading magazine for OSS and BSS news and information. In this article, Pipeline's Editor-in-Chief Tim Young explores how customer experience analytics are serving as an extension of fault management and SQM strategies and providing a more complete picture of the overall customer experience.... More Info
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Article
 Bill Shock-A-Con: OSS/BSS Solutions Feel For You

Pipeline is the world's leading magazine for OSS and BSS news and information. In this article we examine the solutions and ramifications for customer bill shock.... More Info
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Article
 Back to Basics: Unlocking the Value from Customer Interactions

Pipeline is the world's leading magazine for OSS and BSS news and information. In this article, CSG International exposes five ways to unlock value from customer interactions, including preference analysis, channel diversification, and tracking.... More Info
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Article
 Managing the Complete Customer Lifecycle

Pipeline is the world's leading magazine for OSS and BSS news and information. In this article, Progress Software identifies some key tools like BPM and CEP that improve CEM and maximize the total customer lifecycle.... More Info
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