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Case Study
Multi-Channel Customer Interactions

This Global Leader in In-Home Entertainment utilized CSG Interactive Messaging's Cross-Channel Customer Interaction Management Solutions and is saving millions of dollars in annual operating costs.... More Info
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Whitepaper
Service Performance Assurance Solution for LTE

While LTE offers mobile network operators a solution to meet exploding bandwidth demands from application-based mobile data services, transitioning from reliable dedicated-circuit powered networks to LTE’s evolved IP packet core, transport and radio access creates significant challenges in ensuring end-to-end customers’ Quality of Experience (QoE).... More Info
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Whitepaper
 Global Survey Report on 4G Services: Getting Pay for Play

A Convergys research survey of leading CSPs around the world provides insights into how CSPs hope to monetize their investments in 4G networks. \n... More Info
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Article
 The OTT Video Experience: what mobile service providers should be doing to monitor OTT video

In this article, Avassi uncovers revenue-generating opportunities that await proactive carriers who implement quality monitoring for OTT mobile video from services like Netflix, Youtube, and Hulu.... More Info
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Article
CSG Point of View: Monetizing Bandwidth Key to New Revenue Streams

With the dramatic rise in smartphones, tablet PCs, and network-based game consoles, Communications Service Providers (CSPs) have had to simultaneously focus on meeting consumer... More Info
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