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CHR Simplifies IPTV

Making it work and making a profit are the two greatest challenges IPTV service providers face. From building your network to billing for service, CHR is with you every step of the way.... More Info
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Article
 Top Technology: CEM Innovations

In this article, Pipeline uncovers what is truly innovative in Customer Experience Management (CEM) and how CEM is more than a toolkit or a solution, but a new way of understanding, managing, and leveraging resources across multiple domains.... More Info
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Article
 Analysts Weigh in on the Customer Experience

In this article, we hear three top OSS/BSS analysts weigh in on Customer Experience Management (CEM), their take on the customer experience, and why providers should (or shouldn’t) care.... More Info
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Article
 Five Ways to Improve Your Customer Experience

In this article, Pipeline explores a variety of ways in which the customer experience (CEM) can be enhanced through analytics, business support, customer self-care, and other tools.... More Info
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Article
 Managing Network Congestion with Automated Configuration and Customer Service

In this article, Jakub Zaluski-Kapusta from Comarch talks CEM and investigates methods for automating the configuration management process, and how service-quality KPIs are essential to network planning.... More Info
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