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Article
 Nurturing Your Customers

In this article, Progress Software, a leading supplier of OSS and BSS software talks about how they can help operators transform their back office to better nurturing the complete customer relationship by implementing a proactive CEM program.... More Info
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Article
 When Does the Customer Experience Matter?

In this article, Pipeline explores the reason for the acceleration of the importance of customer experience and CEM into the forefront of communications companies’ consciousnesses.... More Info
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Article
 CEM: Telecom's Rorschach Test

In this article, Pipeline explores the different ways in which vendors and communications service providers use the term “Customer Experience Management, or “CEM” and why it matters.... More Info
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Article
 Leveraging Integrated Information Technology to Enhance the Customer Experience and Bottom Line

In this article, Rajeev Tankha from Oracle looks at CEM solutions, and ways to leverage integrated information technology to improve both the customer experience and profitability.... More Info
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Article
 A New Era Begins

In this article, Pipeline reviews the top news and trends from the past month, and analyzes how announcements from HP, Google, AT&T, Verizon, and Apple are changing the communications IT landscape.... More Info
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