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Article
 A New Era Begins

In this article, Pipeline reviews the top news and trends from the past month, and analyzes how announcements from HP, Google, AT&T, Verizon, and Apple are changing the communications IT landscape.... More Info
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Article
 Letter from the Editor

In this editor’s letter, Editor-in-Chief Tim Young discusses the rise of the customer experience.... More Info
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Whitepaper
Know Your Customers, Keep Your Customers: Five Key Benefits of Using Automated Surveys to Gauge Customer Satisfaction

Learn how automated surveys are providing companies a proactive, efficient, and cost-effective way to turn customer experience insight into action – and transform customer satisfaction from a passive measurement into a competitive differentiator.... More Info
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Webinar
 4G Day in the Life video

Take two minutes to see a few ways Convergys can help operators monetize their 4G investment.... More Info
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Case Study
CSG Singleview helps SingTel Optus attract and retain high-value customers

With Singleview, Optus continues to challenge the status quo by finding better ways for their customers to conduct business.... More Info
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