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 A Better Mobile Experience through Managing People,Process, and Technology

This article discusses how mobile operators can take an incremental approach, without embarking on a full-scale back office transformation, by investing in a few key systems.\n... More Info
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Ensuring Quality of Experience for Mobile Data Services

Ensuring Quality of Experience for Mobile Data Services\nBy Vikas Trehan , InfoVista\n\nWhether mobile service providers are operating in developed or\ndeveloping markets, they face the common challenge of managing the\ninevitable demand for increased bandwidth and the expectation of a\nflawless end-user experience.\nTake, for example, the experience of one carrier that recently came\nto our attention. While evaluating innovative go-to-market campaigns\nto balance network usage and maximize revenues, they experienced... More Info
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 Removing BSS Complexity While Enhancing the Business Customer Experience

Removing BSS Complexity While Enhancing the Business\nCustomer Experience\nBy Matt Hooper, MDS\n\nThe level of data, products and services that Communications Service Providers (CSPs) offer has increased greatly in the last 10 years, to the point where complexity is placing unnecessary burdens on customer operations, impacting customer increasing costs and negatively... More Info
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Why Location is the Next Big Thing: Location-Based Services for churn reduction AND revenue growth

Location has always been a tremendously important aspect of business. However, the growth of location-based services (LBS) underscores the changing nature of location as a concept.... More Info
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 OSS/BSS on the Cloud? Hosted Services

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