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Article
 Letter from the Editor

The Cybersecurity & Assurance issue of Pipeline magazine is discussed in Scott St. John's letter from the editor including cybersecurity, cyberwarfare, ransomware, SASE, CNAPP, Q-Day, 5G network security, data privacy, and the threat of global-nuclear war.... More Info
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Article
 IT & Telecom Industry News

The latest IT and telecom technology industry news headlines are summarized in Pipeline magazine's monthly IT and telecom industry news column.... More Info
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Article
Promptlink's Network NoiseHawkAI

Promptlink’s Network NoiseHawkAI brings the Power of AI to the Network NoiseHawk solution for localizing Upstream and other types of Noise. NoiseHawk revolutionized the industry by giving HFC network operators a tool to pinpoint the sources of HFC noise in their networks.... More Info
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Article
HOW IMPROVING THE BILLING EXPERIENCE INCREASES CUSTOMER SATISFACTION AND NPS

The billing experience is identified as a crucial touchpoint in the telecom industry, offering an opportunity for CSPs to differentiate themselves and improve overall customer satisfaction. Customers expect more visibility, flexibility, personalization, and a seamless buying journey, and Communication Service Providers (CSPs) can significantly enhance customer satisfaction and NPS (Net Promoter Score) by improving the billing experience for their users.... More Info
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CAN BILLS BE LEVERAGED TO IMPROVE CUSTOMER ENGAGEMENT?

Explore the potential of using customer bills as a strategic tool to enhance customer engagement. Despite the information overload in the digital era, customer bills are a surprisingly effective channel for the Communication Service Providers (CSPs) to capture customer attention, and by transforming bills into insightful, personalized, and engaging communication tools, CSPs can effectively boost customer engagement, reduce churn, and ultimately increase customer loyalty and satisfaction.... More Info
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