Research Center

Acument 360 by CloudSmartz will digitize operations and enable new revenue streams by enabling an end-to-end customer experience portal that provides a multi-dimensional view into on-demand services as well as traditional products, including hooks into all legacy systems. Enterprise and SMB users
will have self-service activities at their fingertips, including
service ordering, customer care, provisioning status,
network visibility, billing, ticketing, reporting, and more.... More Info

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Promptlink’s Network NoiseHawkAI brings the Power of AI to the Network NoiseHawk solution for localizing Upstream and other types of Noise. NoiseHawk revolutionized the industry by giving HFC network operators a tool to pinpoint the sources of HFC noise in their networks.... More Info

The billing experience is identified as a crucial touchpoint in the telecom industry, offering an opportunity for CSPs to differentiate themselves and improve overall customer satisfaction. Customers expect more visibility, flexibility, personalization, and a seamless buying journey, and Communication Service Providers (CSPs) can significantly enhance customer satisfaction and NPS (Net Promoter Score) by improving the billing experience for their users.... More Info

Explore the potential of using customer bills as a strategic tool to enhance customer engagement. Despite the information overload in the digital era, customer bills are a surprisingly effective channel for the Communication Service Providers (CSPs) to capture customer attention, and by transforming bills into insightful, personalized, and engaging communication tools, CSPs can effectively boost customer engagement, reduce churn, and ultimately increase customer loyalty and satisfaction.... More Info

Highlights from the Digital Transformation World – Ignite 2023 event in Copenhagen are discussed in this Pipeline magazine article. Click to see what you missed at DTW 2023!... More Info

The implications of AI for network design, optimization, and testing are discussed in this Pipeline Magazine article by Spirent.... More Info

Cloud connected cars and data monetization is discussed in this Pipeline Magazine article by CerebrumX. Click to learn how to tap into the vehicle and connect-car ecosystem.... More Info

Scott St. John discusses the Network Evolution issue of Pipeline magazine including topics like AI, cloud migration, DTW 2023, fiber optics, SD-WAN, network optimization, connected cars and more.... More Info

Broadband standards for QoE and QoS are discussed in this Pipeline article by Broadband Forum. Click to learn how services-led standards are improving CX.... More Info

Using AI for mobile device recycling is discussed in this Pipeline Magazine article by Assurant. Click to learn how AI is being used to upcycle mobile devices.... More Info

SD-WAN for efficient, scalable network optimization and security is discussed in this Pipeline Magazine article by Aryaka.... More Info

Fiber connectivity and how fiber is fueling innovation is discussed in this Pipeline magazine article, by Crosstown Fiber. Click to learn how fiber networks are driving innovation.... More Info

The drivers for fiber network connectivity for smart homes and business is discussed in this Pipeline magazine article by Fiber Fast Homes.... More Info

Enterprise cloud migration strategies are explored in this Pipeline Magazine article by Nitel.... More Info

The evolution of 5G technology and how CSPs can deliver on its promise with C-band are explored in this Pipeline article by Airgain.... More Info

The latest IT and telecom technology industry news headlines are summarized in Pipeline magazine's monthly IT and telecom industry news column.... More Info

Pipeline magazine discusses ethical AI use cases for enterprise-grade generative AI with IBM, and discusses growing applications for IBM's Watson and watsonx.... More Info

Managing Editor, Scott St. John discusses the topics in the AI, Analytics and Automation issue of Pipeline magazine, including 5G, AI, cybersecurity, blockchain, Industry 4.0, IoT, network automation, and more.... More Info

Network automation middleware is discussed in this Pipeline magazine article form LightRiver. Learn how middlware is accelerating network automation and innovation.... More Info

Automating the 5G network core is explored in this Pipeline Magazine article by Oracle. Learn how 5G, data center, and cloud are driving the need for additional automation.... More Info

AI for converged enterprise networks is discussed in this Pipeline article by CommScope. Learn how enterprise IT is using AI to shorten time to identify and resolve network issues.... More Info

The latest IT & Telecom technology industry news headlines are discussed in Pipeline magazine's monthly technology news column.... More Info

The pros and cons of AI in cybersecurity are discussed in this Pipeline Magazine article by Orchestra Group. Learn AI is being leveraged by bad actors and cybersecurity professionals.... More Info

Enterprise blockchain is discussed in this Pipeline magazine article from Chainstack.... More Info

Industry 4.0, programmable media analytics and how AI and 5G are unlocking value in autonomous guided vehicles (AGVs) and self-driving cars is covered in this Pipeline magazine article by Radisys.... More Info

AI and analytics for IoT are discussed in this Pipeline magazine article by OneM2M. Learn how ETSI standards are being applied to generative AI for IoT.... More Info

Generative AI attacks, ethics, and cybersecurity are discussed in this Pipeline Magazine article. Learn how to prevent generative AI attacks and use ethical AI to defend against them.... More Info

Service-driven network agility with API is discussed in this Pipeline magazine article from Ribbon Communications. See how service-driven networks and APIs are being used to create greater agility.... More Info

Scott St. John, managing editor of Pipeline magazine discusses the topics within the Operational Agility issue such as 5G, APIs, blockchain, cloud, digital transformation, ESG, ETSI and MEF standards, TX, SD-WAN, and more.... More Info