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Search results for: net promoter score
Article
 Boost Your NPS and Increase Sales by Harnessing the User Experience

Service providers are continually striving to reduce churn and increase wallet share. The traditional and most common method to do this is through aggressive advertising campaigns and price reductions.... More Info
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Article
Competing in All Dimensions with Customer Experience

Competition is not new to our industry. Ever since the breakup of the large monopolies, starting with AT&T in the U.S.A.... More Info
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Article
 Marketing in Real Time: A Big Deal for Big Data

Social media is now nearly twenty years old, and this very smart “young adult” is going to college now. Social marketing has grown up alongside social media, amplifying the most effective marketing of all – word of mouth.... More Info
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Article
 What customers really, really want

For years, communications service providers (CSPs) have been trounced for delivering poor customer experiences. Today, they’re in the midst of changing their ways, and it’s not just lip service.... More Info
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Article
 Buy Now: CEM Solution Guide

Two months ago, I received a greeting card in the mail from my service provider. Inside the card there wasn’t an upsell offer, as I expected, but a pre-paid Visa card loaded with $10.... More Info
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