Research Center

If there is one common theme that has emerged from recent conversations with top service provider experts, it is the sense of urgency that their companies must move quickly to address customer needs and adapt to competitive threats in the era of digital transformation. Last month’s edition of Pipeline did a great job of framing the primary areas of transformation that service providers need to consider: enterprise transformation, organizational and cultural transformation, and network transformation…... More Info

In the past few years, chatbots—products fueled by Artificial Intelligence (AI)—have emerged as one of the most popular technological advancements and are irrevocably transforming the business landscape today, especially within the contact center industry. And it’s easy to see why.... More Info

In Terminator Genisys, the fifth installment in the Arnold Schwarzenegger Terminator movie franchise, Kyle and Sarah time travel from 1984 to 2017 to stop Skynet. Upon arriving, once of their first observations is the ubiquity of smartphones.... More Info

As the industry heads for more complex network environments—including 5G and IoT—it is becoming even more of a necessity for engineers to collaborate and combine their expertise in achieving network key performance indicators (KPIs). Yet communications service providers remain focused on traditional network equipment and utilize large numbers of engineers to manage it.... More Info

This month brought news of a massive $146 million merger between T-Mobile US and Sprint Corporation to accelerate nationwide 5G innovation. Collaborations between enterprises resulted in several key proof of concept innovation scenarios and use cases to advance preparations for 5G.... More Info