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Software Platform-Driven Transformation of the Broadband Access Network
January 2018

Internet access is increasingly the only network operator-provided service valued by the residential and small business customer, making it challenging for service providers to offer value to their subscribers. When switching costs and differentiation are low, the ability to satisfy and keep paying customers over the long term becomes difficult. Consumers today have a deeper relationship with the media streaming into their homes and the devices that automate their daily habits than the network that actually delivers these services…...


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