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 The Dawning of the Age of Collaboration Between Communication Service Providers and OTT Players

Customer experience management, or CEM, has become one of those industry terms, not unlike Big Data (and “convergence” some years ago) that has come to mean different things, depending on whom you ask. But we can agree that CEM, broadly speaking, refers to the various aspects of ensuring that the customer experience—the critical link between a service provider and its customers—be a positive, productive and satisfying experience.... More Info
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