Research Center

Historically, customer relationship management (CRM) software has been one of those obscure products used by sales and maybe marketing to manage customer information and, if you were really sophisticated, to conduct promotional campaigns. Back then, CRM was just another software product, primarily used by lowly sales and marketing folks who hunched over their keyboards as they sat in their cubicles spending endless hours scanning in business cards and formatting comma delimited files for import.... More Info

We are told that the cornerstone of commercial success for telcos in these days of next generation services, advanced mobile networks, and interacting devices is agility.... More Info

The notion of ubiquity extends back to early theologians who expounded on the omnipresent nature of their God. Ubiquity was also the name of Roy Ayers funky jazz project, and has certainly been the name of countless tech companies.... More Info

First introduced around a decade ago, the uptake of VoIP has been relatively slow in comparison to some other telecom trends. In fact, according to experts, despite being around for ten years or so, VoIP is only just moving from the early adoption stage to gain a more mainstream status.... More Info

Practically every network investment by operators these days is focused around updates that make it quicker, easier, more efficient and more profitable to roll out new services. From marketing and billing to policy and provisioning, operators and CSPs around the world are taking a hard look at the smartest way to evolve into an organization that can respond in real time to user needs and demands.... More Info