Research Center

The age-old difficulty of achieving seamless fulfillment of IP-enabled unified communications (UC) products down channel is commonly caused by the inability of communications service providers to holistically source services from their underlying supply chain of providers. In fact, the situation is only made worse when CSPs realize that doing business and expanding service portfolios means they must endure new wholesale-supplier agreements; establish new processes to tie together order management, billing and operational support systems (OSS); and ensure that new services and features are successfully enabled.... More Info

Over the past few months I’ve spent a great deal of time discussing software-defined networking (SDN) with industry colleagues, analysts and journalists, and they all agree that there’s a general lack of understanding about its benefits, flaws and potential to help communications service providers (CSPs).... More Info

Big ideas always seem so simple in hindsight. Ontology's "Project Rothko" is one of those kind of elegant solutions.... More Info

In the rapidly evolving digital universe, innovation is everything. Service and solution providers that peer beyond the horizon will end up sketching the shape of tomorrow, leaving behind the companies that are happy to pursue old roads in search of new destinations.... More Info

The pressures facing communications service providers (CSPs) in the face of exponential data growth, from smartphones and increasingly connected devices to market saturation, declining average revenue per user (ARPU), and new competitors with significant economic advantages, have created a classic case of “Is the glass half full or half empty?”... More Info