Three Ways to Improve Customer Experience Let’s begin the way most every discussion of the customer experience begins: with a personal anecdote. I’ve been a customer of a large US cableco (who shall remain nameless for the sake of neutrality and the fact that they, more than likely, will be reading this article) for the better part of a decade—ever since I moved into the geographical area the company serves, and through several interstate and intra-city moves.... More Info |
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