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Article
 The Age of the Customer

To say that the competitive landscape in communications and entertainment services is different today than it was in 2003 is like saying high-speed broadband is faster than dial-up—the two reference points are so far apart as to be nearly incomparable. Ten years ago there was no telco TV, voice service was the sole domain of the telephone company, and the concept of streaming video, let alone mobile streaming video, was in its infancy at best.... More Info
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