Research Center

Do you face the inevitable reality that evolving from an operational service strategy to a more customer-focused experience management model is the only way to differentiate yourself from the competition? Read this Yankee Group whitepaper to learn why a good customer experience is essential in this hyper-convergence world of connectivity, media and mobility.... More Info

With the demand for Ethernet backhaul booming, the need for effective performance monitoring has increased. This whitepaper looks at the challenges for carriers offering Ethernet backhaul in meeting the performance expectations demanded by service providers, businesses and end users, against a backdrop of exploding growth in traffic, devices and applications.... More Info

Discover the new business services and features you must deliver to compete more effectively in the hotly contested SMB space, as well as the next-generation offerings you should consider adding to your commercial portfolios.... More Info

The use of multiple technologies and an exponential rise in network elements calls for a next-generation performance management platform supporting the scale, real-time visibility and rapid response demanded by wireless carriers. This whitepaper examines the challenges in achieving an end-to-end view of IMS and LTE network performance and service availability.... More Info

Selecting the right network performance management solution can be a very challenging exercise because there are many network elements to monitor and many alternative solutions from which to choose. With this in mind, here are the many key factors that organizations need to consider when selecting a network performance management solution.... More Info

The growth in traffic from smartphones and tablets has created a challenge for service providers to develop higher margin, sustainable business models, while reducing today’s explosive operational costs and offering flexible pricing to subscribers. This paper discusses the convergence of policy management and real-time charging into a single, integrated system.... More Info

Standards acceleration is a trend that presents both opportunities and challenges for most companies in the communications sector. This paper uses examples taken from multiple business process and information standards, along with the best practice recommendations from several standards development organizations (SDOs), to illustrate the effects of standards acceleration, report on strategies that allow companies to intelligently use and combine standards from multiple sources.... More Info

CSPs can reach the peak of their Carrier Ethernet revenue opportunity by adopting a MEF-aligned Service Performance Assurance platform that will empower them to : proof-point the value of their services to their customers, mitigate the risk of SLA penalties, generate additional revenues with hands-on troubleshooting, and increase operation effectiveness.... More Info

Carrier Ethernet is an excellent choice as a transmission medium for mobile backhaul. But as mobile carriers—in concert with standards bodies—work toward accommodating basic benchmarks and standards (e.g., for timing synchronization), the considerations for service assurance should be viewed as indispensable in exploiting Ethernet Backhaul’s advantages.... More Info

What would your top 10 predictions be for the telecommunications industry in 2011? Learn how Progress Software answers such questions as:\n\nWhat will be the #1 need for providers who have invested heavily in traditional business and operational support systems (B/OSS)?\n\nWill a “bundle of joy” be delivered in 2011?... More Info

A wide reaching survey of Operations Managers in airlines, corporate banks and telecommunications companies. This study examines how these organizations are positioning themselves given their recent economic experiences.... More Info

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This whitepaper describes the unique strengths of the SevOne NetFlow solution and its integration with SNMP monitoring for providing real-time performance management, troubleshooting, and network reporting for a fraction of the cost of a traditional packet inspection-based system.... More Info

An examination of how EXFO's Brix System enabled Juniper networks to monitor and assure their multiservice IP network... More Info

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Discover the best practices for deploying full IP-based triple-play bundles using FTTH to drive new revenue, deploy new services faster, and foster subscriber loyalty.... More Info

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The success of communication service providers depends on their ability to successfully collaborate and align their business processes with multiple enterprises, including retailers, content partners and supply chain parters. These organizations are also faced with the urgent need to manage a myriad of relationships within and beyond the communications ecosystem.... More Info

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