Research Center

This white paper discusses the challenges of mobile workforce management, and in particular, handling multi-service objectives. In addition, it highlights what ViryaNet G4 brings to the market as the industry's only auto-calibrating optimization technology with an embedded service priorities engine.... More Info

This white paper introduces the basics and benefits of BPM to an organization, explains how BPM fits into the mobile workforce management industry, and outlines the service focus of ViryaNet's BPM Blueprint solution which enables faster BPM adoption.... More Info

A whitepaper covering the current industry, opportunities, and requirements for a non-Tier 1 Cable MSO entering the business services market.... More Info

Communications Service Providers (CSPs) are at the nexus of this big data convergence as they serve enterprises and individual consumers alike through their infrastructure, services, applications and connectivity that supports the evolution to collaborative communications. Forward-looking business models must be based on a deep understanding of the overarching trends that are driving the industry into the future.... More Info

This document summarizes the business case for implementing uplift modeling for telecommunications provider's retention efforts. Uplift will allow telecommunications providers to dramatically improve the return on investment for customer retention and demand generation activities.... More Info

This whitepaper explores the challenges that telecommunications face today as they work to reduce churn and grow revenues in a maturing marketplace. It looks at what works - and doesn't- when it comes to retention marketing, considers the importance of customer centricity, and outlines a strategy for dialogue focused interaction that helps retain and grow customer relationships.... More Info

This whitepaper providers a quick overview of market factors that are increasing competitive pressures and driving service needs. It highlights the distinct benefits that advanced real-time decisioning has over other analytically driven customer-interaction models; and, it offers a real-world example - and real-world results- of advanced real-time decisioning in action.... More Info

This whitepaper highlights techniques that will enable you to focus marketing efforts only on those customers that will react positively to a message, while weeding out those you would retain anyway or those who could react negatively to a solicitation. You'll hear how leading organizations are applying best-of-breed solutions to reduce customer churn by up to 20% or more.\n... More Info

Within the telecommunications industry, competitors continue to slug it out for increasingly demanding customers who treat products and services as commodities and where price unfortunately becomes the only differentiator. This whitepaper provides the latest information on how providers can differentiate themselves by becoming more customer centric \n... More Info

Without question, society is going mobile. Mobile broadband to be exact.... More Info

To capitalize on their competitive strengths, CSPs need to take full advantage of the positive revenue generation capabilities of sophisticated charging systems, tightly integrated with the control aspects of policy.... More Info

Mobile operators can set themselves apart from the competition with an all-in-one solution that tackles per-subscriber quality of experience management, mobile infrastructure and transport performance assurance within a single and integrated platform that provides a holistic and unified visibility into their mobile applications, services and network.... More Info

This Global Leader in In-Home Entertainment utilized CSG Interactive Messaging's Cross-Channel Customer Interaction Management Solutions and is saving millions of dollars in annual operating costs.... More Info

While LTE offers mobile network operators a solution to meet exploding bandwidth demands from application-based mobile data services, transitioning from reliable dedicated-circuit powered networks to LTE’s evolved IP packet core, transport and radio access creates significant challenges in ensuring end-to-end customers’ Quality of Experience (QoE).... More Info

A Convergys research survey of leading CSPs around the world provides insights into how CSPs hope to monetize their investments in 4G networks. \n... More Info

Television Technologies Can Deliver New Ways to Engage Your Customers and Increase Revenue and Upsell Opportunities in Real Time.... More Info

Mobile operators need a consolidated and MEF-aligned performance assurance solution that provides a real-time, end-to-end view of their wireless backhaul network performance, to solve the backhaul congestion issue and reach their QoE objectives while reducing operational costs of carrying traffic from cell sites and “preparing the ground” for LTE services.... More Info

Complete visibility of performance is essential for IT operations teams tasked with deploying and managing IP telephony, VoIP and video. This whitepaper examines the challenges faced by enterprises in assessing network readiness, call quality, IP phone availability and network performance when converging voice, data and video onto a single network infrastructure.... More Info

Network Operations teams need to continuously ensure that the network is capable of supporting key business applications that serve the business. This includes being able to verify service guarantees, increase network reliability by validating network performance, and proactively identify network issues.... More Info

Learn how automated surveys are providing companies a proactive, efficient, and cost-effective way to turn customer experience insight into action – and transform customer satisfaction from a passive measurement into a competitive differentiator.... More Info

With Singleview, Optus continues to challenge the status quo by finding better ways for their customers to conduct business.... More Info

Mobile operators that lease capacity from Backhaul SPs are missing the comprehensive visibility into the performance of leased connections to assure the end-to-end quality of their mobile services. This presents a great opportunity for Wholesale Backhaul SPs looking to augment the value of their transport services and improve their bottom-line.... More Info

Discover the three key challenges MSOs face when making the switch to IP Video with Sigma Systems' CTO, Brian Cappellani.... More Info

Paul Scarff, Director of Product Management, discusses what service providers need to know and do to prepare for and transition their network and defined address space to IPv6.... More Info

Rick Mallon, Vice President of Product Development, discusses the Telco Services Accelerator and how Bell Aliant uses the solution to address the challenges of provisioning and activating triple-play bundles over fiber-to-the-home (FTTH).... More Info

Too often, NOC engineers must combine large OSS toolsets, screens of critical events and under-the-desk tools to proactively understand what is happening and manage IT and network service performance end-to-end. Real-time service visualization empowers Network Operation Center to do what they do best: keep revenue generating services available and performing!... More Info

Many Communication Service Providers (CSPs) today are making the choice to invest in Microsoft® Mediaroom™ in order to deliver the \"TV everywhere\" experience. Integrating Mediaroom, however, is no simple task.... More Info

Migrating from linear to IP video to deliver advanced entertainment services can present significant back-office challenges. Learn how an integrated OSS provisioning solution will eliminate these challenges and help you deliver a true multi-screen/TV Anywhere entertainment and personalized customer experience.... More Info

This white paper details seven steps that are critical for delivering big data management projects – projects that turn a flood of data into an advantage for operators to better understand their networks and their customers, and ultimately increase profitability. Big data represents a potential gold mine for those looking to gain better insight into customer relationships and operations, and innovate in an increasingly competitive industry.... More Info

For operators with mediation systems that are reaching capacity because of data growth, or that need upgrading to cope with new packet networks, CSG's Total Service Mediation is proven to support Offline Charging for LTE and has an exceptionally low Total Cost of Ownership.... More Info