Research Center

In this article we profile Razorsight, a cloud-based analytics provider for CSPs and look at the value of data analytics.... More Info

At a time when it has become increasingly difficult to differentiate offerings, telecommunications companies that make the shift from a product centric to a customer centric culture can stand out in measureable ways. View this brochure to learn how telecommunication providers can take strategic approach to marketing for customer retention and business growth... More Info

From wireless to wireline networks, CHR has the insight and expertise that empowers the services connecting customers and communities. We stand ready to partner with you on all your project needs-from concept to construction.... More Info

This whitepaper explores the challenges that telecommunications face today as they work to reduce churn and grow revenues in a maturing marketplace. It looks at what works - and doesn't- when it comes to retention marketing, considers the importance of customer centricity, and outlines a strategy for dialogue focused interaction that helps retain and grow customer relationships.... More Info

This whitepaper providers a quick overview of market factors that are increasing competitive pressures and driving service needs. It highlights the distinct benefits that advanced real-time decisioning has over other analytically driven customer-interaction models; and, it offers a real-world example - and real-world results- of advanced real-time decisioning in action.... More Info